top of page

STUDIO POLICIES

- Please arrive 15 minutes ahead of your appointment time. This ensures all paperwork is filled out. You will also have access to snacks prior to your appointment if necessary

- No children please. This is a studio with expensive and sharp equipment. To avoid damage, or injury, please do no bring children to the studio space

- No guests please. This is a quiet place. While everyone is welcome, its a place of focus.

- Non refundable retainers. 

         * Due at time of service

         * Are nontransferable

         * 48 hour notice for reschedules please, or you will loose your retainer. Unless proof of emergency is provided. 

- Please be conscious, and respectful of everyones time. A no call, no show 30 minutes past appointment time will result in the card on file being charged the full amount. 

- This is a safe space. Absolutely non of the following is allowed. I reserve the right at any time to stop services, and will be asked to leave

         * Hatred

         * Racism

         * Gossip of another studio or artist

RETURN POLICIES

-  Please note we do not accept returns at this time

- If your items arrive damaged, or broken; please immediately send photos to:

                                           hello@tiffanyruby.com

       * Please be aware that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.

- Shipments that are returned because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.

- If you need assistance color matching, please contact:

                                           hello@tiffanyruby.com

- Coming to the studio for assistance is considered a lesson. If you'd like to schedule, you're welcome to email. You can pay the  $250 lesson fee, or purchase the $250 worth of product.

- Note: if you cancel a paid order and want a refund, it is subject to a payment processing fee.

bottom of page