STUDIO POLICIES
- Please arrive 15 minutes ahead of your appointment time. This ensures all paperwork is filled out. You will also have access to snacks prior to your appointment if necessary
- No children please. This is a studio with expensive and sharp equipment. To avoid damage, or injury, please do no bring children to the studio space
- No guests please. This is a quiet place. While everyone is welcome, its a place of focus.
- Non refundable retainers.
* Due at time of service
* Are nontransferable
* 48 hour notice for reschedules please, or you will loose your retainer. Unless proof of emergency is provided.
- Please be conscious, and respectful of everyones time. A no call, no show 30 minutes past appointment time will result in the card on file being charged the full amount.
- This is a safe space. Absolutely non of the following is allowed. I reserve the right at any time to stop services, and will be asked to leave
* Hatred
* Racism
* Gossip of another studio or artist
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RETURN POLICIES
- Please note we do not accept returns at this time
- If your items arrive damaged, or broken; please immediately send photos to:
* Please be aware that it's normal for palettes to have some dusting around the outside of the pans - this is not considered damage.
- Shipments that are returned because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.
- If you need assistance color matching, please contact:
- Coming to the studio for assistance is considered a lesson. If you'd like to schedule, you're welcome to email. You can pay the $250 lesson fee, or purchase the $250 worth of product.
- Note: if you cancel a paid order and want a refund, it is subject to a payment processing fee.
